Front Desk Receptionist

Southwest Virginia Community Health Systems (SVCHS) is seeking a professional, dependable, and patient-focused Front Desk Receptionist to join our healthcare team. This position serves as a primary point of contact for patients and plays an essential role in creating a welcoming experience, maintaining accurate patient information, coordinating appointments, collecting payments, and supporting efficient clinic operations.

The ideal candidate will demonstrate excellent customer service, attention to detail, respect for patient confidentiality, and the ability to work effectively in a busy medical office. This is an excellent opportunity to contribute to accessible, high-quality, patient-centered care in a supportive, community-rooted organization.

Key Responsibilities

• Greet patients and visitors in a courteous, professional, and welcoming manner.
• Answer incoming telephone calls, respond to general questions, and direct calls to the appropriate clinical or administrative staff.
• Schedule and reschedule patient appointments while helping maintain efficient patient flow throughout the clinic.
• Register new patients and verify or update demographic, contact, insurance, and third-party payment information at each visit.
• Scan and accurately file documents in the appropriate patient electronic health record.
• Protect patient privacy and confidentiality in accordance with HIPAA and organizational policies.
• Explain the Sliding Fee Discount Program to patients and make approved account adjustments according to established procedures.
• Collect copayments and other patient payments, issue receipts, and notify patients of outstanding balances.
• Refer patients to the billing department when additional assistance is required.
• Process telephone refill requests and route them to the appropriate clinical staff.
• Prepare and mail new-patient welcome packets and no-show letters in accordance with organizational policy.
• Sort and distribute incoming mail and faxes and assist with sending outgoing documents.
• Reconcile daily payment reports, prepare deposits, and maintain accurate transaction records.
• Transport bank deposits and outgoing mail when assigned in the absence of the site manager.
• Provide patients with receipts, visit summaries, follow-up appointment information, and provider-authorized work or school excuses.
• Assist patients with medical records release forms and other required documentation.
• Support the medical team with clerical and administrative duties necessary to prepare patients for visits and coordinate follow-up care.
• Perform other duties assigned by the site manager, senior management, or CEO/Executive Director in support of clinic operations and the delivery of primary healthcare services.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a medical office, healthcare setting, customer service, reception, or administrative support preferred.
• Experience with electronic health records, patient scheduling, registration, insurance verification, or payment collection preferred.
• Basic computer proficiency and the ability to learn healthcare information systems.
• Ability to accurately handle cash, payment transactions, daily reconciliation, and deposits.
• Knowledge of HIPAA and patient confidentiality requirements preferred.
• Bilingual skills are a plus but are not required.

Knowledge, Skills, and Abilities

• Excellent customer service and interpersonal skills.
• Professional telephone and written communication skills.
• Strong attention to detail and commitment to data accuracy.
• Ability to manage multiple priorities in a fast-paced medical environment.
• Ability to remain calm, respectful, and helpful when working with patients experiencing difficult circumstances.
• Sound judgment when handling confidential patient and financial information.
• Ability to work collaboratively as part of an integrated healthcare team.
• Dependability, flexibility, and willingness to support changing operational needs.

Why Join SVCHS?

At Southwest Virginia Community Health Systems, employees have the opportunity to support accessible, coordinated, and patient-centered healthcare close to home. Our reception team is vital to helping patients navigate appointments, financial arrangements, medical records, and follow-up care while creating a positive and respectful patient experience.

Southwest Virginia Community Health Systems, Inc. is an equal opportunity employer. Qualified applicants will receive consideration without regard to any status protected by applicable federal, state, or local law.

Equal Employment Opportunity & E-Verify Statement

Southwest Virginia Community Health Systems, Inc. is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

We are committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants and employees with sincerely held religious beliefs, in accordance with applicable law.

Southwest Virginia Community Health Systems participates in the E-Verify program. All newly hired employees are required to complete Form I-9 and will have their employment eligibility verified through E-Verify in accordance with federal law.

In compliance with the Immigration Reform and Control Act of 1986, all individuals hired must provide documentation establishing identity and authorization to work in the United States. SVCHS does not use E-Verify to pre-screen applicants and will not take adverse action against an individual based solely on tentative non-confirmation results.

Applicants requiring assistance with the application process due to a disability may contact Human Resources for support.